Refund policy

RETURN & REFUND POLICY

We hope you love your Almyra products. Due to the personal-use and hygienic nature of our skincare products, we are unable to accept returns or exchanges on products that have been opened, used, or had their protective packaging or seal removed, except where otherwise required by applicable law.

Unopened Products

Unopened and unused products may be eligible for return within 14 days of delivery. Items must be returned in their original condition and packaging. Please contact us before returning an item so we can provide return instructions.

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, leaking, defective, or you receive the incorrect product, please contact us within 7 days of delivery. Please include your order number and photographs of the product and packaging so we can assist you.

If your claim is approved, we will arrange an appropriate replacement or refund.

Opened or Used Products

For health, hygiene, and product-safety reasons, we cannot accept returns or exchanges of opened or used skincare products simply because of personal preference, scent preference, skin type, or change of mind, except where otherwise required by applicable law.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

International Orders

International returns are subject to the same eligibility requirements above. Customs duties, import taxes, VAT, and other fees paid to governmental authorities are generally not refundable by Almyra.

Questions or Return Requests

To request a return or report a problem with your order, please contact us through the contact information provided on our website and include your order number.